Dupay ("we," "us," or "our") provides a mobile payments app that helps you manage your money. We treat your information as something we're trusted to hold, not something we own — and this document is the contract that keeps us honest about it.
EFFECTIVE · June 22, 2026 / Published by Dupay
Information we collect
We only collect what we need to run a payments app you can rely on. That falls into a few clear categories:
| Category | What it includes & why |
|---|---|
| Account information | Your name, email address, phone number, and the credentials you set when creating an account — so we can identify you and secure access. |
| Transaction data | Records of payments, transfers, and balances within the app, used to operate the service and provide your history. |
| Location data | Approximate or precise location, used only for location-relevant features such as fraud checks or nearby services. |
| Camera, photos & microphone | Images or recordings you choose to capture or upload, for example when adding a profile picture or supporting a request. |
| Device & usage data | Device model, operating system, app interactions, crash logs, and usage patterns that help us keep the app stable and fast. |
| Contacts | Contact entries — accessed only if you choose to use a feature that needs them, such as sending money to someone you know. |
We collect some of this directly from you when you use Dupay, and some automatically through your device once you grant the relevant permission. You can review and change every permission at any time in your device settings.
How we use your information
Every use below maps back to running the app well and keeping it safe. We don't repurpose your data for anything you wouldn't expect.
- To operate core features — sending, receiving, and managing payments
- To verify your identity and prevent fraud, unauthorized access, and abuse
- To personalize your experience based on your account and preferences
- To maintain, secure, and troubleshoot the app, including diagnosing crashes
- To understand how the app is used so we can improve it over time
- To communicate with you about your account, transactions, and important updates
- To meet our legal, regulatory, and financial-compliance obligations
Third-party services
Dupay relies on a small set of trusted providers to function. We use analytics tools such as Firebase and Google Analytics to understand app performance and usage, and we work with payment and infrastructure partners to process transactions and host the service. These providers may handle device and usage data on our behalf and process it under their own privacy policies.
We do not use Dupay to serve advertising, and we do not work with third-party advertising networks. Your activity in the app is never sold to advertisers or used to target ads to you.
App permissions
Dupay may request access to your device's location, camera, photo library, microphone, and contacts. These permissions are optional and tied to the specific feature that needs them. Declining a permission may limit that one feature, but it will not stop you from using the rest of the app. You can grant or revoke any permission at any time from your device settings.
Data retention
We keep your information for as long as your account is active or as needed to provide the app's features. When you delete your account, we permanently delete your personal information — except where we are legally required to retain certain records, such as transaction data we must hold for financial, accounting, tax, or anti-fraud purposes. In those cases, we keep only what the law requires, for only as long as it requires, and then delete it.
Data security
We use reasonable administrative, technical, and physical safeguards to protect your information, including encryption in transit and restricted access to systems that hold personal data. No method of transmission or storage is ever completely secure, so while we work hard to protect your data, we can't guarantee absolute security. If we ever become aware of a breach affecting your information, we will act promptly and notify you where the law requires.
Your choices and rights
- Access, update, or correct your account information from within the app or by contacting us
- Delete your account and associated data at any time — see our account deletion page for the steps
- Revoke location, camera, microphone, or contacts permissions whenever you like in your device settings
- Request a copy of your data, or object to or restrict certain processing, where applicable law gives you that right
Depending on where you live, you may have additional rights under laws such as the GDPR or CCPA. To exercise any of these, contact us using the details below — we'll respond within the timeframe the law allows.
International data transfers
Dupay and our service providers may process and store your information in countries other than the one you live in. Wherever your data is handled, we take steps to ensure it receives a level of protection consistent with this policy and applicable law, including using appropriate safeguards for cross-border transfers where required.
Children's privacy
Dupay is intended for a general adult audience and is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal information, please contact us and we will remove it promptly.
Changes to this policy
We may update this privacy policy from time to time as the app evolves or the law changes. If we make material changes, we'll update the effective date at the top of this page and, where appropriate, notify you through the app before they take effect. We encourage you to review this page periodically.
Questions about your data?
If anything here is unclear, or you want to exercise a privacy right, we're glad to help.
Dupay
Email: info@mydupay.com
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